Privacy Policy
(For – Lock’t – https://www.lockt.co.za/)
1. Introduction and Compliance (POPIA)
1.1. Commitment to Privacy: Lock’t is committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other relevant South African legislation.
1.2. Acceptance: By using our Website, you consent to the collection and use of your Personal Information as outlined in this policy.
2. Information We Collect
We collect and process various types of information in connection with your use of the Website and placing orders. This includes:
2.1. Identity and Contact Data: Name, surname, email address, physical address, shipping address, and telephone number (collected during registration, checkout, and contact via email/form).
2.2. Transaction Data: Details about payments to and from you and other details of products you have purchased from us (we do not store your full payment card details).
2.3. Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and information about how you use our Website (collected automatically via cookies and analytics).
2.4. Marketing Data: Your preferences in receiving marketing from our third parties and your communication preferences.
3. How We Use Your Information
We use your Personal Information primarily for the following purposes:
3.1. To Fulfil Orders: To process your purchase of Metal Tags and iPhone Cases, manage payments, and arrange for delivery.
3.2. Customer Service: To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and responding to your queries.
3.3. Marketing: To send you promotional materials about our products, only where you have explicitly consented to receiving such communications.
3.4. Website Improvement: To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
4. Sharing Your Personal Information
We will only disclose your Personal Information to the following third parties when necessary:
4.1. Service Providers: Third parties who provide services to us, such as payment processors (e.g., PayFast, Peach Payments, etc.) for payment processing and courier/delivery companies for shipping.
4.2. Legal Compliance: Where we are legally obliged to disclose your information, such as to law enforcement or regulators in South Africa, to comply with a legal obligation.
5. Data Security
5.1. We have implemented appropriate security measures to prevent your Personal Information from being accidentally lost, used, or accessed in an unauthorised way.
5.2. We limit access to your Personal Information to employees, agents, and service providers who have a business need to know.
6. Cookies
6.1. Our Website uses cookies to distinguish you from other users and enhance your browsing experience (e.g., remembering items in your cart).
6.2. You can set your browser to refuse all or some browser cookies, but this may cause some parts of the Website to function improperly.
7. Your Rights (POPIA)
In accordance with POPIA, you have the right to:
7.1. Request Access to the Personal Information we hold about you.
7.2. Request Correction of the Personal Information that we hold about you.
7.3. Object to the Processing of your Personal Information.
7.4. Request Erasure of your Personal Information, where applicable.
8. Contact Information
If you have any questions about this Privacy Policy or our treatment of your Personal Information, please contact our Information Officer (or designated contact person):
- Email:
orders@lockt.co.za - Telephone:
(064) 332-1233